How can digital tools genuinely strengthen accountability and participation in humanitarian action?
In this episode of Inside the Feedback Loop, Diana Medina speaks with Pinar Okur from Upinion about the realities of digital engagement in humanitarian and development work.
Together, they explore:
- Whether digital tools are improving meaningful participation or simply changing how information is collected
- The risks of exclusion, unequal access, and low trust in digital approaches
- Why accountability is more than technology
- The challenge of closing the feedback loop in digital spaces
The conversation reflects on how organisations can use digital engagement more responsibly, ethically, and inclusively while keeping communities at the centre of decision-making.
This episode is relevant for practitioners working in Community Engagement and Accountability (CEA), Accountability to Affected Populations (AAP), Risk Communication and Community Engagement (RCCE), and Social and Behaviour Change (SBC).
Inside the feedback loop 
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